Order Processing
Orders are processed within [PROCESSING TIME — e.g. 1–2 business days] of payment confirmation. You will receive an email with tracking information once your order ships. Orders placed on weekends or holidays begin processing the next business day.
Shipping Methods & Delivery Times
We ship via [CARRIERS — e.g. UPS, FedEx] from our warehouse in Salina, Kansas. Standard delivery typically takes [STANDARD DELIVERY WINDOW — e.g. 3–7 business days] depending on your location. Expedited options, where available, are shown at checkout. Shipping charges are calculated at checkout based on weight, dimensions, and destination. [FREE SHIPPING POLICY — e.g. free ground shipping on orders over $X, or remove this sentence.]
Freight & Large Item Delivery
Heavy items such as floorstanding speakers, amplifiers, and subwoofers may ship via freight carrier. Freight deliveries are scheduled in advance and typically arrive curbside unless otherwise arranged.
Inspect your shipment at delivery. Before signing for any freight or large-item delivery, examine the packaging and, where possible, the contents for damage. If you find any damage, note it on the delivery receipt with the driver before signing. Signing a clean delivery receipt limits our ability — and the carrier's obligation — to resolve shipping damage claims afterward. If damage is discovered, contact us at info@barracudaaudio.com within [DAMAGE REPORT WINDOW — e.g. 48 hours] and keep all packaging materials.
Returns
Starting a Return
Email us at info@barracudaaudio.com to begin a return. We handle all returns and exchanges by email, so requests need to start there — it keeps a clear record for both of us. Include your order number.
Return Window
The return window is 30 days from delivery for products without batteries, such as headphones, earphones, and speakers, and 14 days for products with batteries, such as portable DAC/amps and digital audio players.
Non-Returnable Items
Preowned items, custom-made in-ear monitors, individual sets of eartips or earpads, eGift cards, and special orders cannot be returned.
We record the serial number of every product we ship. A returned product whose serial number does not match the unit we sold you will be refused.
Cancellations
To cancel an order, including a preorder or backorder, email us at info@barracudaaudio.com. Depending on the payment method, a deduction of 3.5–5% may apply to the refund — this is the payment processing fee, which is not returned to us when an order is cancelled. If you need a change rather than a cancellation — a different size of eartips, for example — we can modify an order before it ships with no fee involved.
Return Shipping
Return shipping is the buyer's responsibility. If you would like us to provide a prepaid label, we can; the label cost is then deducted from your refund.
Restocking Fee
There is no restocking fee when a return is made for store credit, or as an exchange toward a product of equal or greater value. Refunds to the original payment method carry a 10% restocking fee, with the original shipping cost also deducted.
The fee applies only to the amount actually refunded. If you return a $1,000 item, exchange toward a $900 item, and take the $100 difference back to your original payment method, the restocking deduction applies to that $100 only.
Every return must arrive in like-new condition, with all original packaging and accessories included. If components are damaged or missing, we will contact you about the adjusted restocking amount: noticeable scratches, dents, or other damage carries a minimum additional 20%, and missing packaging components — interior packaging or outer sleeves, for example — typically add 10%. Products returned in non-resellable condition are not eligible for a refund.
Open-Box & Demo Items
Open-box and demo items follow the same return and restocking policy as new items. They are not final sale — you are welcome to return or exchange one if it does not work out.
Defective Items
A product that is defective out of the box will be replaced at no charge. We will troubleshoot with you first whenever a product seems potentially defective, and we inspect and test every return to verify the defect on arrival. Once confirmed, a new unit ships promptly. If you choose a refund on a defective item rather than a replacement, the standard restocking fee still applies. Software or device incompatibility is not a defect — if a DAC is not compatible with your computer's operating system, the normal return policy applies.
International Returns
Because of the shipping, customs, and duty costs involved in international shipments, we cannot bear full responsibility when something goes wrong with an international order. International buyers are responsible for return shipping and any customs or duty charges. Contact us before placing or returning an international order so we can walk through the details.
Return & Exchange Limit
We allow a maximum of three returns, cancellations, and/or exchanges per household in a 12-month period. A product you previously returned and then repurchased cannot be returned a second time.
Store Credit Orders
Orders paid with store credit — from a previous return, a trade-in, or otherwise — can only be refunded back to store credit, not to a payment method used on an earlier order.